E-ticket: receive and use your ticket

Have you just purchased your tickets online and are wondering what exactly an “e-ticket” is and how to use it on the big day? Don't worry: an e-ticket is simply an electronic ticket, received by email or available in your account, that you present at the entrance from your phone or on paper. This guide accompanies you step by step, from the moment you receive it until you pass the check, without jargon and at your own pace.

Updated on 2026-06-11 · 2 min read

Where to start?

Choose the step that concerns you — each guide is short and illustrated with concrete examples.

Receive your e-ticket

E-mail, customer area, application: places to find your ticket immediately after purchase.

See the guide

Print or present on mobile?

Both work in most cases. We help you choose according to your situation.

Compare options

Add to Wallet

Slide your ticket into Apple Wallet or Google Wallet to find it with one touch.

Follow the steps

QR code and control

What really happens when your ticket is scanned at the entrance, and how to present it properly.

Understanding scanning

Transfer a ticket

Send a place to a loved one properly, when the event allows it.

Learn to transfer

Ticket not received?

Your email is slow to arrive? Here are the first reflexes to find it quickly.

Fix the problem

E-ticket, electronic ticket, e-ticket: it’s the same

You will come across several words to designate the same thing: 'T0' e-ticket 'T1', 'T2' electronic ticket 'T3', 'T4' e-ticket 'T5' or even 'T6' dematerialized ticket 'T7'. In all cases, this is a ticket that you did not receive by post: it is given to you online, most often in the form of a PDF file or directly in your account. At the heart of this ticket is a 'T8' barcode or a 'T9' QR code: this is what will be scanned at the entrance to verify that your place is valid.

Frequently asked questions

What exactly is an e-ticket?

An e-ticket is an electronic ticket that you receive online, without mailing. It generally takes the form of a PDF file containing a QR code or barcode. You present it at the entrance from your phone or printed on paper, and it is scanned to validate your access.

Do I have to print my e-ticket?

Most often, no: presentation on a smartphone is widely accepted. However, some events may prefer or require paper. When in doubt, the safest thing to do is to keep a mobile version and a printed version. Our “print or present on mobile” guide details the scenarios.

What should I do if I have not received my e-ticket?

Start by checking your spam and promotions folders, then your customer area where the ticket is often available for download. If you still can't find it, consult our dedicated “ticket not received” page which lists the steps to follow step by step.

Can I give my e-ticket to someone else?

It depends on the event. For a freely transferable ticket, you can send it to a loved one, sometimes via an official transfer function. For a registered ticket, the name entered can be checked at the entrance. Always check the conditions listed on the event page before passing on a place.