Command error: correct incorrect entry
Wrong date, quantity of errors, mistake in a name: an order error happens quickly, and it's not the end of the world. Depending on the type of error and the event, several solutions often exist. This guide helps you keep a cool head: identify what happened, act at the right time, and know who to turn to to correct the situation.
First reflex: identify the error
Before you act, take a moment to understand exactly what is wrong. Reread your confirmation and compare it to what you wanted to order. Is it a wrong date, an incorrect number of tickets, an incorrect category, or a simple typo in a name? The nature of the error determines the most suitable solution and the speed with which to react.
Type of error and first reflex
| Error | First reflex | Solution path |
|---|---|---|
| Mistake in a name | Check the nominative nature of the ticket | Correction online or via support |
| Wrong quantity | Act quickly, before the date | Cancellation then new purchase, according to conditions |
| Wrong date or session | Consult the conditions of the event | Change sometimes possible, otherwise transfer |
| Incorrect email | Log in to your account | Correcting the contact or resending the ticket |
The solutions actually available depend on your ticketing conditions.
The procedure to follow
- 1
Act as soon as possible
The sooner you do it after purchase, the more possible corrections are generally possible.
- 2
Check your customer area
Some errors, such as an incorrect email, can be corrected directly in “My Orders”.
- 3
Read the event conditions
They indicate what can be changed, canceled or transferred for your ticket.
- 4
Contact the ticket office
If no option is available, clearly explain your error to support with supporting evidence.
When the error cannot be corrected
Sometimes a direct correction is not possible. In this case, look at the alternatives depending on your situation: cancel then repurchase if cancellation is planned, or transfer the ticket to another person. For a wrong date, check if a change of session is allowed. These options depend on the conditions of the event, detailed in our guides dedicated to modification, cancellation and transfer.
Avoid mistakes next time
Most errors occur on the summary screen, just before payment. Get in the habit of spending ten seconds: check the date, number of tickets, category, names and total. This simple glance avoids the vast majority of unpleasant surprises and saves you time later.